Writing Business Emails Using AI (Artificial Intelligence) - Sepera College

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Writing Business Emails Using AI (Artificial Intelligence)

Writing email to co-workers or managers. Elite email writing to impress! 11 Topics

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Section introduction to writing professional emails

Email subject lines – clear, memorable, short, and searchable

Example of an email written between employees of the same company

Example of a confused and convoluted email, and how to improve it

Further explaining the previous lecture on not writing convoluted email

Your out of office auto-response email script

Using italics to emphasize importance, urgency, or emotion in a professional way

How to politely ask for something without the risk of offending them

The error to avoid when writing short sentences

EXERCISE: Writing an email to co-workers or a manager

EXERCISE ANSWERS: Writing an email to co-workers or a manager

Artificial Intelligence and email 2 Topics

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Artificial intelligence in Gmail and other email providers

Artificial Intelligence in email Disclaimer, and when to use ChatGPT for email

Activity to sharpen your communication skills in difficult situations 2 Topics

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Activity to sharpen your communication skills: handling something you did wrong

Activity ANSWER for email communication skills: handling something you did wrong

Additional attention to detail in your email and overall communication 8 Topics

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Making communication gender-inclusive

How to start your email by professionally addressing the recipient

Email subject line modifiers like urgent, action, or confidential

Write now and send later technique

What are memos and when to use memos vs. email vs. reports

Email subject line exercise

Email subject line exercise – answer 1

Email subject line exercise – answer 2

How to communicate tone of voice and mood in writing 5 Topics

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Section introduction – managing tone of voice in your writing

Correcting errors and starting to change written tone of voice with word choice

Writing with a polite tone of voice

Writing with a direct tone of voice

Writing in a customer support or customer facing role

Introduction emails with elegant and effective business writing 2 Topics

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How to send an introduction email

How to gracefully and professionally reply to an introduction email

Email productivity – for more efficient business communication 14 Topics

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Email productivity section introduction

Email productivity fundamentals that relate to time management

Using templates in Gmail

Use labels to properly organize your inbox

Categories in Gmail and how they are different than labels

Answering email on the go using voice to text

Answering email in a split screen to go faster

Stopping unwanted email that clutters your email inbox

Inbox 0 mindset and strategy, and why it isn’t a part of email productivity

Create rules to automatically filter emails

Schedule meetings directly in Gmail

Searching Gmail by attachment size to find which to delete to save space

All Gmail search operators

Teaching people who email you to send shorter messages

Writing a cold email pitch. Email writing to potential clients 6 Topics

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Example of a bad pitch and very bad business communication

Example of a good sales pitch email and better email writing

Using bold text, caps, numbers and logical flow to emphasize important points

Writing email recap to further reinforce your business writing skills

EXERCISE: Writing a cold email pitch

EXERCISE ANSWER: Writing a cold email pitch